Warranty Information

Our goods come with a guarantee that cannot be excluded under the Australian Consumer Law (“ACL”), You are entitled to a replacement or refund for a major failure. You are also entitled to have repaired or replaced if the goods fail to be of acceptable quality and a failure does not amount to a major failure. Pipers International offers the following warranty against defects, called our manufacturer’s warranty. Our  Manufacturer’s Warranty is subject to the following terms and conditions. Any provision in the warranty which is inconsistent with the ACL or is otherwise unenforceable shall be severed from this warranty to the extent of the inconsistency and the remainder of the provisions shall continue to apply.

Warranty Periods: Pipers International shower screens, mirrors, wardrobes and splashbacks are made to the highest industry standards and quality. Refer to table below for warranty periods.

Warranty Details

Shower Screens

Manufacturer – Goods Warranty – 3 years

Workmanship – Pipers Installation Warranty – 1 year

 

Mirrors/Splashbacks

Manufacturer – Goods Warranty – 3 years

Workmanship – Pipers Installation Warranty -1 year

Paint work – 10 years

Wardrobe Doors

 

Manufacturer – Goods Warranty – 3 years

Workmanship – Pipers Installation Warranty – 1 year

This Manufacturer’s Warranty is provided by Pipers International Pty Ltd.
For all enquiries please email: info@pipersinternational.com.au and provide a brief description of the issue, a photo to assist Customer Service identify the issue and proof of purchase.

Subject always to any overriding obligation pursuant to the ACL, warranty shall be void for the following reasons:
–    Inability to provide proof of purchase or equivalent documentation.
–    Products not installed by a licensed tradesperson if appropriate.
–    Products not installed in accordance with the manufacturer’s installation instructions.
–    Products exposed to environmental elements.
–    Products used for incorrect applications
–    Services repairs or with non standard replacement parts previously undertaken without Pipers International’s written approval.
–    Damage to finishes by adhesives, sealants etc.
–    Damage to finishes which arise from DIY installation or post installation use.
–    Failure to observe manufacturers care and cleaning instructions.
–    The warranty work is limited to the pre approved scope of work. Additional work will require authorization from Pipers International After Sales & Services Departments.
–    Evidence cannot be produced which confirms that the relevant product was purchased from a Pipers International authorized distributor.
Warranty Conditions

Pipers International covers the repair or, at Pipers International option, the replacement of any products which are defective through faulty workmanship or materials.
The warranty period commences from date of purchase or for new buildings date of handover to a maximum period of 6 months. The warranty period for replacement products is limited to the expiry date of the original purchase. The warranty is limited to the original purchaser and non transferable.

In order to make a warranty claim, Proof of Purchase (POP), handover documentation for new homes or equivalent documentation must be supplied for warranty claims to be considered. Claims must be processed through Pipers International’s Customer
Service and each credit claim will be issued with a claim number which is recorded on the Pipers system.

Pipers will not be liable for any claims for labour, additional products or parts associated with alleged faulty product for work not approved in advance by Pipers in writing.
Should any warranty claim be made and attended to by a Pipers Agent and that in the opinion of the Agent or Pipers the problem was from faulty unlicensed installation or use of the goods in conjunction with products of another manufacturer or from some other cause other than a manufacturing defect to the goods for which Pipers is responsible, Pipers has the right to charge a service fee for each service staff attending the Owner’s premise where goods have been installed by an unlicensed person.
Pipers requires adequate access to products, to undertake warranty repairs. Pipers will not be responsible for any consequential damage or costs where there is inadequate access to products.
Breakages

All Pipers Glass is Toughened to Australian Standards AS2208. If frameless shower screens are knocked or placed on a hard surface they will form a stress point in the glass and explode into safety granules.
If, however, this strong glass is hit with a hammer in the middle, it won’t break. Most breakages are a result of edge impacts.

Note: The corners and edges are very vulnerable when installing shower screens. This is one of the main reasons why we recommend the shower screen installation be handled by Pipers International as their qualified Installers know and understand how to handle glass.
Glass is a highly fragile good, if it is determined that the breakage is due to stress impact the replacement will be determined at a cost to the customer. Pipers International are not liable for consequental damages of breakages.
Care and Cleaning Instructions

– Under no circumstances should you install showers or mirrors using acetone silicones.
After use, your shower should be cleaned with hot soapy water.
Cleaners of a gritty or abrasive nature should not be used.
Care should be taken to avoid contact with strong chemicals such as solvents
and strippers.
Glass cleaners can be used but with caution, if in doubt contact the manufacturer of the cleaner in question.
-Never use harsh detergents, or abrasive cleaners, only hot soapy water. This is particularly
important in hard water areas where insoluble lime salts may be deposited
and allowed to build up.

Note: Pipers reserves the right to alter, or amend this warranty offer in writing at any time. Pipers reserves the right to provide minor components (eg. handles, caps, hinges, buttons, clips, rod and braces) as ‘Parts Only’ to the customer.