Delivery Information
Australia Wide Delivery
PIPERS deliver Australia Wide! Please check with us for rates. Delivery of your goods can take between 4-8 working days.
Pick ups from the warehouse at 54-56 Halsey Road, Airport West Victoria are welcome. For all other states and territories please contact us. Our products can also be purchased from our retail partners. Email us to check if there is one near you!
Returns and Refunds
PIPERS are happy to accept items back/exchange items that are not suitable.
Please ensure that the following process is followed:
1) Written confirmation is given of your intention to return the goods email is the most acceptable format. Please email
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.
2) Goods must not have been in your possession for a period in excess of 7 working days starting at point of signature.
3) Goods must be fit for resale and with the original packaging.
If points 1-3 are met our customer services team will be equiped to assist you.
Our customer service manager will liaise with you to agree how and when the goods will be returned. It is with regret that goods that are clearly unfit for resale will not be accepted back. Please ensure that your invoice/receipt number is quoted on the returned item (please do not write this on the original packaging). Carriage costs for returning items rests with the sender.
Items that have been installed will not be accepted back. Your right to return goods is protected under the Australian trade practices act. Cancellations will be charged at 2% of the total value of the purchase made if paid by credit card.
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